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Terms and Conditions Online Shopping

Order Acceptance and Processing

  • After placing an order for Goods we will process your credit or debit card for payment. As soon as we have received authorisation for the payment from your card provider, we will begin to process your order through our system and we will send you an email acknowledging receipt of your order.
  • Paying through bank deposit – Once you have paid using bank deposit please send us a picture of the deposit slip or a screenshot. We will then confirm your deposit with our bank which will be processed within 1 business day if you send it within 9 am – 3 pm, otherwise, it will be processed within the next business day.
  • The price payable for the Goods is as set out on our site at the time you submit your order.
  • We reserve the right to update prices in future which will then supersede the prices in any catalogue or on our site.
  • Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order for Goods and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order for the Goods at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
  • The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.
  • We must receive payment for the whole of the price of the Goods you order and purchase before your order can be processed. Order payment can be made by most major credit, debit cards and bank deposit by completing the relevant details on the checkout page.
  • By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it.
  • All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the Goods not being provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase. We recommend that you do not communicate your payment card details to anyone, including us, by email.
  • You are responsible for all orders placed by your employees and for any purchases made on cards issued to you and we are not bound by any individual order limit you may impose on your employees.
  • Collection of Goods in Store
  • We will send you an email confirmation once your order is available for collection. You are required to bring your order confirmation email with you to collect your order, either printed or visible on a personal device. We are under no obligation to release Goods without sight of a valid order confirmation email.
  • If you paid via visa/master card or any type of credit card or debit card we will require you to show the card that you used in your transaction as well as a valid government-issued identification card.
  • If you can’t physically claim your order, we require the following:
  • Authorization letter for your representative with your signature and a valid government ID
  • Photo of the card used for the purchase
  • If we cannot fulfil all or part of your order, we will contact you by telephone or email and you will be entitled to cancel all or part of your order.

Collection of Goods in Store 

  • We will send you an email confirmation once your order is available for collection. You are required to bring your order confirmation email with you to collect your order, either printed or visible on a personal device. We are under no obligation to release Goods without sight of a valid order confirmation email.
  • If you paid via visa/master card or any type of credit card or debit card we will require you to show the card that you used in your transaction as well as a valid government-issued identification card. 
  • If you can’t physically claim your order, we require the following: 
  1. Authorization letter for your representative with your signature and a valid government ID 
  2. Photo of the card used for the purchase
  • If we cannot fulfil all or part of your order, we will contact you by telephone or email and you will be entitled to cancel all or part of your order.

Cancellation & Refund

  • All purchase in our website is final and non-refundable
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