Return, Cancellation and Delivery Policy

Return Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@fonehaus.com.pg with details of the product and the defect. You can send the item you consider defective to our office or to your nearest Fone Haus retail store.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Cancellation

All sales are considered final, once the order has been placed and payment has been processed it cant  be refunded or cancelled.

Delivery 

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

Delivery Location

Items offered on our website are only available for delivery to Papua New Guinea and we don’t accept international order as of this moment.

Delivery Time

Once the order has been received. Estimated delivery time in which the product will be delivered in your doorstep is 2 – 5 business days, depending on your location. Delivery times are estimates and not final and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 2- 5 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

Shipping costs are based on the weight, size and your location. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.